• Human Resource Manager

Industry Hotels / Restaurants / Airlines / Travel
Location Bengaluru
Experience Range 5 - 8 Years
Qualification MBA/PGDM (HR/Industrial Relations)

Functional HR / Admin / PM / IR / Training
Job Description
About Us
About Company
They are a Chain of Casual Dine-In restaurants, that Offers a world-class dine-in experience with mouth-watering dishes. They are born out of an idea by our Italian Chairman, with the intention of bringing a great Italian dining experience to discerning Indian customers, at very affordable prices. Quite simply, it’s Italian food, by Italians, to suit all palates!
Roles and Responsibility
  • Formulating HR Strategies according to the business needs in consultation with the Leadership team.
  • Driving the entire life cycle of the strategy (Planning, Communicating, Implementing, and Closing) with the support of respective departmental head.
  • Ensuring that the objective of the same has been achieved.
  • Design Handbooks, Relevant Manual, and Guidebooks for employees & respective departments.
  • Talent Management & Development
  • Design and implement Talent Management framework.
  • Make sure to close all the opening requirements with the help of a recruitment team or recruitment agencies.
  • Succession planning, career management and competency development across levels.
  • Design tools and assessments for identification and selection of Talents across the levels and functions.
  • Advise & strategize Internal Development Plan (IDP) for the potential performers by discussing with the respective Leads.
  • Drive entire IDP cycle — Intimating employees, explaining the IDP process, monitoring their performance, bring in closure.
  • Planning the effective on boarding of new joiners


Change Management

  • To plan change management strategies to ensure maximum adoption & minimum resistance that impact employees.
  • To decide on the most effective way to communicate the same to all the employees affected by the change.
  • To provide continuous support to ensure that all the initiatives are effectively implemented, and the objectives are met.
  • To coach team leaders to facilitate & lead organizational & cultural changes.


Process Improvements

  • Identify loopholes & issues in the existing process through various sources (day to day operations, employee grievances) & connecting with respective team leads to understand the challenges.
  • Create & circulate SOPS to streamline the process.
  • Responsible for end-to-end implementation of new initiatives through proper communication to the involved heads & through occasional audits.


Learning Development

  • Perform as an In-house trainer as & when required.
  • Engaging with various team leads to identify training needs, preparing training calendar & ensure the implementation of the same through proper monitoring.
  • Evaluate training programs & suggest new HR strategies for effective outcomes. Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasizes the importance of guest service in company culture.
  • Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.


Performance Management System

  • Coaching & mentoring employees for SMART goal setting/KRA & support & ensure timely closure of half yearly & Yearly PMS.
  • Consult with Leads to validate promotion recommendations & performance coaching.
  • Gather all data and feedback to present yearly appraisal reports.


Attrition Management

  • Conduct exit interviews to understand the specific reasons behind the exits.
  • Analyze attrition data & develop strategies to curb attrition in co-ordination with the business leads.
  • Keep records of all resigned and absconded staff with their given reason.


Employee Engagement/ Grievance Handling

  • Develop & design employee engagement program by using engagement metrics such as "Work Life Balance", "Mental & Physical Well Being" etc.
  • Conduct FGD (Focused Group Discussions), HR One-on-One to understand the pulse of employees & take corrective measures to address the expected issues pro-actively.
  • Conducting events such as team building activities, Fun Games, Birthday & Festival celebrations to create a jolly work environment taking early budget into account.
  • Conduct Month One Meeting to understand the experience of the new joiners, and drive initiative focusing on early life engagement.
  • Drive Employee Engagement Survey prepare the final report & discuss with the Leaders to devise strategies to combat the problematic areas.
  • Ensure that all employee grievances are resolved in the specific time frame.
  • Connect with business leaders to understand the expected culture in the company & devise programs & framework for the same.


Rewards & Recognition

  • Connecting with the respective functional heads to identify the metrics for each department.
  • Formulating the entire R&R framework for the respective BU & ensuring that the same has been followed such as "Spot Appreciation", "Employee of the month" etc.
  • Work on the various incentive plans.


Managing Payroll & Compliance

  • Monitor attendance and leave details for month end payroll process.
  • Maintain yearly leave, off details.
  • On real time new joiner staff entry to payroll software.
  • Follow all the compliance as per the state shop establishment act.
  • Create PF & ESI numbers for all new joiners.
  • Process error free payroll at given time.
  • Create PF, ESI monthly payment contribution pays e challan.
  • Distribute salary slip to all staff.
  • Maintain all statutory registers and all related documents to staff, maintain every staff files.
  • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.


Managing Recruitment and Hiring Process

  • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
  • Establishes and maintains contact with external recruitment sources.
  • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
  • Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
  • Oversees/monitors candidate identification and selection process.
  • Provides subject matter expertise to property managers regarding selection properties.
  • Partners with vendor partners to ensure effective advertising efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
  • Performs quality control on candidate identification/selection.

Recruiter Name Swathi
Recruiter Email Id swathi.m@multirecruit.com
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