The Enterprise Data Organization (EDO) Operations Lead will be responsible for providing an Operations Management structure to MDM capabilities. The candidate will support and facilitate the EDO governance initiatives and work with relevant stakeholders, IT Leadership and Product teams to efficiently manage risks associated with managing MDM platform.

The key governance activities that are expected to be facilitated by this role are:

• Adhering to service operations and activities in accordance with the mission and goals of the organization
• Work with operations leads and other service owners across the global teams in time zones across US, Europe, and Asia
• Ensure service operations goals are achieved (SLAs and OLAs)
• Analyzing operations risks
• Project Transition – take transitions from delivery teams and be the primary support for the application/platform in future.
• Govern and monitor data delivery SLAs and communicate to business partners.
• Perform impact analysis of a new change to the data platform.
• Independently perform RCA and come up with timely resolution steps.
• Participate in Product Retrospective - Project (postmortem) review.  Include assessment of benefits realization, lessons learned, operating costs, support, usage. Assess product lifecycle.
• Bring New ideas for improving Operations.
• Participate in on-call rotation.

Required Skills:

• Leverages available Service management tools like Service Now, Product/program roadmap, Operations schedules, and present the relevant data and metrics to support and contribute to the governance related activities.
• Strong communication skills
• Strong data collation, analysis, and presentation skills
• Strong problem solving and analytical skills with the ability to convey in clear and concise summaries.
• Strong tactical and thinking skills with the ability to look beyond the obvious
• Working with remote and global teams
• Demonstrated ability to manage multiple tasks and projects and adapt to a changing environment.
• Expertise with debugging and scripting tools and automation tasks
• Be a driven and motivated team player.
• Proven team management qualities

Technical Skills:

• 3+ years of hands-on experience as a Data Engineer or Software Engineer role
• Experience using the following software/tools:
• Experience with “Riversand MDM or PIM”
• Experience with DevOps – Test Automation, CICD, etc. 
• Good working knowledge on REST based API’s and SOA architecture
• Extensive knowledge on JSON/ Core Java programming
• Experience working with stream-processing systems: Kafka or Azure Eventhub
• Advanced SQL coding, Stored Procedures, optimizing and tunning queries on Snowflake and/or other large databases.
• Creative problem solver and be able to jungle between multiple priorities.