The EDO Operations Lead will be responsible for providing an operations Management structure to manage the cross-divisional strategic commercial offerings (by Group) and enterprise capabilities. The candidate will support and facilitate the EDO governance initiatives and work with relevant stakeholders, IT Leadership and Product teams to efficiently manage risks associated with managing analytics platforms and EDO solutions.

The key governance activities that are expected to be facilitated by this role are:

• Adhering to service operations and activities in accordance with the mission and goals of the organization
• Work with operations leads and other service owners across the global teams in time zones across US, Europe, and Asia
• Implementing and managing changes and interventions to ensure service operations goals are achieved (SLAs and OLAs)
• Lead and govern the rotational team that is responsible for on-call support during non-business hours.
• Ensure that the team produces accurate and timely input to resolve tickets and its status to all the stakeholders.
• Analyzing operations risks
• Project Transition – Lead the team to take transitions from delivery teams and be the primary support for the application/platform in future.
• Ability to govern and monitor data delivery SLAs and communicate with business partners.
• Ability to perform impact analysis of a new change to the data platform.
• Ability to independently perform RCA and come up with timely resolution steps.
• Actively participate in Product Retrospective - Project (postmortem) review.  Include assessment of benefits realization, lessons learned, operating costs, support, usage. Assess product lifecycle.

Required Skills:

• Leverages available Service management tools like Service Now, Product/program roadmap, Operations schedules, and present the relevant data and metrics to support and contribute to the governance related activities.
• Partners with division wide product and ETS teams to create detailed governance and performance measurement reports focused on these key areas:
• Strategic planning.
• New solutions/initiatives that require review and approval.
• Portfolio update for the “big bet” initiatives - roadmaps, dashboards, charters.
• Product retrospective reports
• Strong communication skills
• Strong data collation, analysis, and presentation skills [MS PowerPoint, Excel]
• Strong problem solving and analytical skills with the ability to convey in clear and concise summaries.
• Strong tactical and thinking skills with the ability to look beyond the obvious
• Working with remote and global teams
• Demonstrated ability to manage multiple tasks and projects and adapt to a changing environment.
• Expertise with debugging and scripting tools and automation tasks
• Be a driven and motivated team player.
• Proven team management qualities

Technical Skills:

• 9+ years of hands-on experience as a Data Engineer or Software Engineer role
• Experience using the following software/tools:
• Experience with “Snowflake Cloud Datawarehouse”
• Experience working with Snowflake tasks and streams.
• Experience with DevOps – Test Automation, CICD, etc. 
• Experience working with stored procedures and orchestration tools.
• Experience working with stream-processing systems: Kafka or similar.
• Advanced SQL coding, Stored Procedures, optimizing and tunning queries on Snowflake and/or other large databases.
• Good understanding of warehouses, roles and coming up with ideas to re-engineer or optimize the existing production application.
• Understanding of ELT and ETL patterns.
• Understanding of data models and harmonizing data to source agnostic models
• Creative problem solver and be able to jungle between multiple priorities.
• Data migration experience from any Databases to Snowflake