• Customer Support Manager

Industry IT/ Computers - Software
Location Coimbatore
Experience Range 8 - 12 Years
Qualification Any Graduate
Not active

Functional Sales / Business Development / Client Servicing
Job Description
About Us
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About Company
They are a premier enterprise software company offering multiple products at scale both in the Enterprise arena and in the B2B SaaS space. The organization offers a wide range of business software products. From robust enterprise software for Microsoft BizTalk and Azure Serverless platforms to Knowledge Management SaaS, we have covered it all.
Roles and Responsibility
  • Make customers happiness your mission
  • Managing all customer inbound communications, customer insights and testing.
  • Be the voice of the customer, understand them inside out so that these insights can help shape the product as it grows
  • Be analytical to understand and report on customer activity
  • Responding to escalated customer support issues
  • Using your skills as a smart communicator, you’ll work with our customers to solve problems and maximize customer satisfaction
  • Be our customers hero helping and educating them on the benefits of the product
  • Nurture and grow relationships with our customers, to ensure they all have the optimal experience when choosing Churn360.
  • Help to grow the Customer Support Team

 

Who’ll be a good fit

  • Thrive in a mission-driven environment and want a key role in an exciting startup
  • Minimum of 5 years plus experience managing customer success role
  • Experience in working with various platforms and tools
  • Great experience in writing emails and talking directly to customers (web and phone)
  • Experience in managing social channels and conversations online
  • High capacity to get things done quickly to an impeccable standard
  • Coordinate, prioritize, and manage multiple projects simultaneously
  • Enjoy a lot of variety in your daily and weekly objectives
  • Strong organizational, writing, and numerical skills
  • Be a Confident and persuasive communicator

 

Perks:

  • Collaborative and fun team.
  • Flat organizational structure.
  • Rewards and recognition.
  • Health care benefits.
  • Upskill allowance.
  • Located at the heart of the city with world class infrastructure.


Recruiter Name Leena
Recruiter Email Id leena@multirecruit.com
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