Sr. Customer Success Manager

Industry Accounting/Finance

Location Bengaluru

Experience Range 0 - 2 Years

Qualification Any Graduate

Expired

Functional Sales / Business Development / Client Servicing

Job Description

About Us

About Company

Our client helps companies to build financial resilience for the employed workforce.

Roles and Responsibility

Work closely with the Head of Customer Success and the CEO
Own end to end business for the client- Onboarding of client to ensuring maximum adoption of app
Manage the implementation process, and deliver a timely launch with clients (corporates/employers)
Sending out communication plans to our clients for distribution via email, social media, and other digital media
Actively take on process improvement projects to ensure the effective client (employer) and customer (employee) on-boarding
Building a strong understanding of the customer cohorts at the client's sites
Delivering demos at events/exhibitions/client offices/webinars to our clients and customers (Employees)
Assisting with performance tracking and reporting for our clients
Escalating any issues/risks to management/ product teams
Proactively re-solving client/customer concerns and feeding into product enhancements
Support product teams to seek employee feedback from time to time
Manage and update company database and customer relationship management systems
Responsible for running monthly reports for each client - looking at how we are hitting our goals, how satisfied our clients are, looking at retention rates of clients, and spotting any potential risks to the business

Successful applicants:

3+ years in account/client management in a b2b business (e.g. dept of a financial institution/fintech/Saas company/ IT) / Fresher may apply as well for an entry-level position
You take initiative and like to go above and beyond
You are a problem solver - Love to take ownership of problems and won't stop till you find a creative solution
You are an approachable and sociable person who works well in a team environment
You are happy to learn - we know you might not have worked in the fintech world, but are happy to learn
You have exceptional organizational skills and kill at prioritizing work
You love data and are well versed with excel
You love being in fast-paced environments!
(Desirable) You've got experience in a client handling role at a bank/fintech/NBFC
(Desirable) You've got a related degree in Business Commerce or Management
(Desirable) You've got experience working in a start-up environment

Recruiter Name Swathi

Recruiter Email Id swathi.m@multirecruit.com