• Sr. Customer Success Manager

Industry Accounting/Finance
Location Bengaluru
Experience Range 0 - 2 Years
Qualification Any Graduate

Functional Sales / Business Development / Client Servicing
Job Description
About Us
About Company
Our client helps companies to build financial resilience for the employed workforce.
Roles and Responsibility
  • Work closely with the Head of Customer Success and the CEO
  • Own end to end business for the client- Onboarding of client to ensuring maximum adoption of app
  • Manage the implementation process, and deliver a timely launch with clients (corporates/employers)
  • Sending out communication plans to our clients for distribution via email, social media, and other digital media
  • Actively take on process improvement projects to ensure the effective client (employer) and customer (employee) on-boarding
  • Building a strong understanding of the customer cohorts at the client's sites
  • Delivering demos at events/exhibitions/client offices/webinars to our clients and customers (Employees)
  • Assisting with performance tracking and reporting for our clients
  • Escalating any issues/risks to management/ product teams
  • Proactively re-solving client/customer concerns and feeding into product enhancements
  • Support product teams to seek employee feedback from time to time
  • Manage and update company database and customer relationship management systems
  • Responsible for running monthly reports for each client - looking at how we are hitting our goals, how satisfied our clients are, looking at retention rates of clients, and spotting any potential risks to the business


Successful applicants:

  • 3+ years in account/client management in a b2b business (e.g. dept of a financial institution/fintech/Saas company/ IT) / Fresher may apply as well for an entry-level position
  • You take initiative and like to go above and beyond
  • You are a problem solver - Love to take ownership of problems and won't stop till you find a creative solution
  • You are an approachable and sociable person who works well in a team environment
  • You are happy to learn - we know you might not have worked in the fintech world, but are happy to learn
  • You have exceptional organizational skills and kill at prioritizing work
  • You love data and are well versed with excel
  • You love being in fast-paced environments!
  • (Desirable) You've got experience in a client handling role at a bank/fintech/NBFC
  • (Desirable) You've got a related degree in Business Commerce or Management
  • (Desirable) You've got experience working in a start-up environment

Recruiter Name Swathi
Recruiter Email Id swathi.m@multirecruit.com
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