About Company
Our company is a successful, financial technology platform. Our company is helping Monetary establishments fully digitalize their complete client induction, Lead Management and group verticals. With our ready to use SaaS and Enterprise products our customers go live in just 2 to 3 weeks.
Roles and Responsibility
- Address user tickets regarding hardware,
software, and networking
- Walk customers through installing
applications and computer peripherals
- Ask targeted questions to diagnose
problems
- Guide users with simple, step-by-step
instructions
- Conduct remote troubleshooting
- Test alternative pathways until you
resolve an issue
- Customize desktop applications to meet
user needs
- Record technical issues and solutions in
logs
- Direct unresolved issues to the next
level of support personnel
- Follow up with clients to ensure their
systems are functional
- Report customer feedback and potential
product requests
- Help create technical documentation and
manuals
Requirements and skills
- Proven work experience as a Desktop
Support Engineer, Technical Support Engineer, or similar role
- Hands-on experience with
Windows/Linux/Mac OS environments
- Working knowledge of office automation
products and computer peripherals, like printers and scanners
- Knowledge of network security practices
and anti-virus programs
- Ability to perform remote
troubleshooting and provide clear instructions
- Excellent problem-solving and
multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant
field
Location:
Bangalore (Permanent Work from Home)
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