We are looking for a person who has an obsessive focus on
driving eligible employees to use the product. As part of Customer Support, you
will find yourself at the heart of our mission, responsible for ensuring every
stakeholder, and employee has heard about the company and continuously
advocating for the brand and mission.
Key Skills Required:
- Excellent Written & Verbal communications in English
and Hindi (Must have)
- Taking full Ownership & Accountability of issue
resolution for drive Customer.
- A ‘Go Getter’ who would very carefully – Listen, Resolve,
Escalate and ‘Be the Reason’, driving Customer Happiness, Centricity and
Obsession.
- Usage of tools like Exotel and other upcoming tools would
be an added advantage.
- Enthusiastic, willing to learn, multitask and spend extra
hours to be part of a winning consumer fintech start up.
Personal Profile
Experience:
- Fresher or more than 1-2 years of relevant work
experience
- Should have preferably worked in reputed
Domestic/International BPO catering to customers through Multi/Omni channel
mediums
Key duties & responsibilities
- Work as a ‘Customer Support Representative’ for answering
and providing resolutions to IB/OB Calls, Emails and WA Chats for query
received from end Consumers
- Take full ownership and accountability of the assigned
tasks
- Resolution & closures of tasks as per defined TAT –
Consumer
- Recording of data with accuracy on Tools set up for the
department
- Go and beyond an extra mile for any issue resolution by
liaising with internal stakeholders
- Provide WOW customer experience on every single
interaction through any mode of communication while dealing with Customers