• Customer Support Executive

Industry Accounting/Finance
Location Bengaluru
Experience Range 1 - 2 Years
Qualification Any Graduate
Expired

Functional Sales / Business Development / Client Servicing
Job Description
About Us
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About Company
Our Company is to build financial resilience for the employed workforce.
Roles and Responsibility

We are looking for a person who has an obsessive focus on driving eligible employees to use the product. As part of Customer Support, you will find yourself at the heart of our mission, responsible for ensuring every stakeholder, and employee has heard about the company and continuously advocating for the brand and mission.

 

Key Skills Required:

  • Excellent Written & Verbal communications in English and Hindi (Must have)
  • Taking full Ownership & Accountability of issue resolution for drive Customer.
  • A ‘Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, driving Customer Happiness, Centricity and Obsession.
  • Usage of tools like Exotel and other upcoming tools would be an added advantage.
  • Enthusiastic, willing to learn, multitask and spend extra hours to be part of a winning consumer fintech start up.

 

Personal Profile

Experience:       

  • Fresher or more than 1-2 years of relevant work experience 
  • Should have preferably worked in reputed Domestic/International BPO catering to customers through Multi/Omni channel mediums

 

Key duties & responsibilities

  • Work as a ‘Customer Support Representative’ for answering and providing resolutions to IB/OB Calls, Emails and WA Chats for query received from end Consumers
  • Take full ownership and accountability of the assigned tasks
  • Resolution & closures of tasks as per defined TAT – Consumer 
  • Recording of data with accuracy on Tools set up for the department
  • Go and beyond an extra mile for any issue resolution by liaising with internal stakeholders
  • Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers


Recruiter Name Swathi
Recruiter Email Id swathi.m@multirecruit.com
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