• Customer Success Manager

Industry IT
Location Bengaluru,Cochin,Chennai,Hyderabad
Experience Range 0 - 1 Years
Qualification MBA/PGDM (Marketing)

Functional Sales / Business Development / Client Servicing
Job Description
About Us
About Company
Our company is a major framework Solution provider in Bengaluru with a huge presence and a reputation in the marketplace for offering the best of Virtualization, Backup & Recovery, Cloud Computing, Personal computing and System Integration services, cost effectively.
Roles and Responsibility
  • Proactively identify opportunities in the territory/segment/accounts you manage for the Solutions area you manage. 
  • Proactively prioritize your efforts to build a strong Pipeline through many sales initiatives and activities. 
  • Plan a strong sales strategy for yourself and maximize the Return on your time and efforts Invested in territory/segment/accounts.
  • Demonstrate competence in opportunity progression, closure, and opportunity to conversion ratio.

Business Profitability
  • Responsible for meeting the overall top line and Bot-tom line targets of a specific Product line, solution line, or business line.
  • Responsible for client/territorial/segment expansion/acquisition initiatives for pipeline building. The goal is to increase the customer base for the company in your region
  • Responsible for contributing towards increasing the share of wallet for the company in every account 

Skills -Self Development Enablement
  • Must poses all the training & certifications in the respective solution arena.
  • Must have/develop strong selling/cross-selling /solution capabilities and capacity to approach from a product/solution positioning against competition and from a consultative use case study approach
  • Must constantly keep upgrading and updating your skills across the respective technology.
  • Demonstrate keen interest and participation in overall self-development for career progression.

Allaince Management
  • Strong understanding of principal/distributor organizations' people, structure, goals, and priorities and aligning your priorities with theirs, for high impact and success for us and for our customers.
  • Develop trust and a strong working relationship with key managers of the principal/distributor organizations and translate that into your business success
  • Leverage relationships for delivering the best offerings technically and commercially to our customers and most important ensuring a profitable business for the company.

Customer Relationship Management
  • Aiding for a professional and high-impact engagement with clients during the sales and pre-sales process that allows for a differentiated experience for the client.
  • Own Execution of the project. Ensure compliance, co-ordinate and team with internal departments for effective fulfillment 
  • Ensure successful installation/implementation through strong coordination with the technical services team.
  • Proper and timely escalation handling with reference to internal, distributor, and principal escalations to bring all stakeholders together and fix client company bottlenecks.

What will this role do to you???
  • An opportunity to become a Certified Sales Specialist in particular Technology
  • An opportunity to build a strong industry network with Middle & Senior Management professionals like IT Managers, CFO’s, CTOs of large Enterprise 
  • An opportunity to become successful in Account Management
  • An opportunity to become successful in Transaction Management
  • Opportunity to build strong competencies in customer relationship management
  • Build business skills on how to develop strategies to build a pipeline for a product or territory and set of accounts.
  • An opportunity to get Industry recognition both from a vendor and client perspective 


Recruiter Name Chandrika
Recruiter Email Id chandrika.r@multirecruit.com
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