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Customer Success Agent
Industry
Internet / Ecommerce
Location
Bengaluru
Experience Range
0 - 1 Years
Qualification
Any Graduation
Not active
Functional
ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
.
About Company
We are one among the Largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their projects in over 1,000 unique categories.
Roles and Responsibility
Minimum 6-9 months of experience in answering inbound and making outbound calls
Strong in spoken & written English, with a clear and confident communication style
Must be good at speaking Hindi
Good to know to speak any other additional language - Kannada, Telugu, Tamil, Malayalam, Marathi / Gujarati, Bengali
Good knowledge about using a laptop/computer with above-average typing skills.
Exceptional attention to detail
An interest in sales over the phone - no experience required
Ability to multitask, handling multiple email inquiries, calls, and admin
Driven & motivated with a great work ethic
An eagerness to learn and progress within the company
Self-starter
Role and Responsibilities
Reporting to the Head of Customer Success
Be a product expert, assisting new and existing professionals with any queries that they may have
Front-line B2B support for inbound calls & emails and resolving issues on the first contact of our professionals
Successful onboarding of professionals to the platform, getting them to buy their first starter pack credits to get them started (all our sales are warm sales!), soft sales for Elite Pro upgrades by encouraging free trial
Build sustainable relationships and trust with customer accounts through open and interactive communication, talk with prospective professionals, discuss the benefits of Bark and how we can help them grow their business
Assisting with the day-to-day team inbox (we use Zendesk)
Benefits
Starting fixed salary of 3Lac per annum CTC
Uncapped monthly commission on sales
Average Customer Success Agent can earn Rs.4-4.5 Lac per annum or more with commissions
Healthcare insurance
33 paid days off per year (5 casual, 10 statutory, 18 holidays)
Recruiter Name
Swathi
Recruiter Email Id
swathi.m@multirecruit.com
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