• Customer Success Agent

Industry Internet / Ecommerce
Location Bengaluru
Experience Range 0 - 1 Years
Qualification Any Graduation
Not active

Functional ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
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About Company
We are one among the Largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their projects in over 1,000 unique categories.
Roles and Responsibility
  • Minimum 6-9 months of experience in answering inbound and making outbound calls
  • Strong in spoken & written English, with a clear and confident communication style
  • Must be good at speaking Hindi
  • Good to know to speak any other additional language - Kannada, Telugu, Tamil, Malayalam, Marathi / Gujarati, Bengali
  • Good knowledge about using a laptop/computer with above-average typing skills.
  • Exceptional attention to detail
  • An interest in sales over the phone - no experience required
  • Ability to multitask, handling multiple email inquiries, calls, and admin
  • Driven & motivated with a great work ethic
  • An eagerness to learn and progress within the company
  • Self-starter

Role and Responsibilities
  • Reporting to the Head of Customer Success
  • Be a product expert, assisting new and existing professionals with any queries that they may have
  • Front-line B2B support for inbound calls & emails and resolving issues on the first contact of our professionals
  • Successful onboarding of professionals to the platform, getting them to buy their first starter pack credits to get them started (all our sales are warm sales!), soft sales for Elite Pro upgrades by encouraging free trial
  • Build sustainable relationships and trust with customer accounts through open and interactive communication, talk with prospective professionals, discuss the benefits of Bark and how we can help them grow their business
  • Assisting with the day-to-day team inbox (we use Zendesk)

Benefits
  • Starting fixed salary of 3Lac per annum CTC
  • Uncapped monthly commission on sales
  • Average Customer Success Agent can earn Rs.4-4.5 Lac per annum or more with commissions
  • Healthcare insurance
  • 33 paid days off per year (5 casual, 10 statutory, 18 holidays)


Recruiter Name Swathi
Recruiter Email Id swathi.m@multirecruit.com
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