• Technical Writer

Industry Internet / Ecommerce
Location Bengaluru
Experience Range 3 - 6 Years
Qualification B.Tech/B.E. (Computers)
Open

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
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About Company
They are India's largest omnichannel platform helping retail businesses accelerate growth. A one-stop solution reducing the complexities of adding new brands, channels, store locations, fulfillment centers, and more. Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012. The company is headquartered in Mumbai and currently employs 450+ spread across design, engineering, data science, operations and sales. Trusted by over 600 brands and 10,000 stores. Integrate now to grow and manag
Roles and Responsibility
  • Collaborate with developers, designers, product managers, marketers, SMEs and other influencers to obtain an in-depth understanding of the product and the documentation requirements
  • Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
  • Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders
  • Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
  • Execute the Content Calendar by building and delivering on the roadmap set by the management
  • Work closely with the creative teams to represent the content in the most suitable visual format
  • Suggest ways to further improve the quality of the documentation

Requirements
  • Minimum 3 years of experience in technical content writing for SaaS products
  • Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
  • Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
  • Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
  • Ability to identify issues, challenges, and gaps associated with the content
  • Ability to understand briefs and translate briefs into high-quality product collaterals
  • Passion for technology, communication and strong understanding of the industry and organization’s mission
  • Basic understanding of web technologies and programming languages to publish viral tech blogs
  • Excellent command over written and verbal communication
  • Adept at Multitasking, creative thinking and working independently


Recruiter Name Subia
Recruiter Email Id subia.a@multirecruit.com
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