• Production Support Engineer L1, L2

Industry IT
Location Delhi,Bengaluru
Experience Range 3 - 5 Years
Qualification B.Tech/B.E. (Computers)
Not active

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
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About Company
Building a first of its kind community management platform for community builders who are looking to build, grow, engage and monetize their online communities.
Roles and Responsibility
With our eyes set on the future, we are looking for an experienced and passionate L1/L2 Production Support Engineer who is hands on.

What are we looking for?
  • Production L1, L2 support – Proactively monitor customer and other production issues, raise tickets, Send Report.
  • Quickly responds to incident alerts and support calls. Identify, and coordinates with teams that are critical to the event’s resolution
  • Perform root cause analysis and fix critical issues
  • Demonstrates ability to multi-task and re-prioritize responsibilities based on changing requirements (such as urgent customer problems).
  • Building products is all about solving hard problems. It requires creativity and out of box thinking.

Position Requirements 
  • 3+ years NodeJS, Golang, OR Typescript (on the backend), react OR angular (on the frontend).
  • 2+ years in production support related role with hands-on experience in analyzing and fixing production issues
  • Ability to Read and analyze server, application logs
  • SQL/ NoSQL DB skills are required (any DBs welcome, but we use Dynamo and Postgresql)
  • AWS Cloud experience is preferred
  • A solid understanding of how web and mobile applications work, Cross-browser compatibility etc.
  • Able to work under a flexible schedule based on business needs
  • Strong communication skills with the ability to capture and articulate technical and non-technical details

What we value:
  • Someone who is independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
  • Someone who is a voracious learner
  • Actively seeking to learn and view feedback as a beautiful gift
  • Loves tackling ambiguous problems and shaping them into clear goals

The perks:
  • Ethical work culture. We believe in open, intellectually honest culture where everyone contribute and do their life’s best work
  • Learn new things, solve new problems, be part of an innovative tech start-up that’s disrupting middle of the funnel brand marketing
  • We foster a culture that values first principle thinking, encourage constructive feedback, engagement, inclusion and diversity at all levels
  • If you value autonomy, believe in getting things done, are passionate, can turn ideas into reality, enjoys working at an early stage SaaS company, with minimal supervision – come join us!

Recruiter Name Sapna
Recruiter Email Id sapna.d@multirecruit.com
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