• Service Centre Advisor

Industry IT
Location Bengaluru
Experience Range 7 - 10 Years
Qualification B.Tech/B.E. B.Sc (Computers)
Open

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
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Roles and Responsibility


As a Salesforce Product Owner, you will lead the product intake, backlog prioritization, strategy and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development ready story to be handed off to the development team. Design Cafe is looking for a candidate with Salesforce and Agile framework experience.

The role requires strong leadership across multiple teams and departments, the ability to communicate with influence and with a technical aptitude 

The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise.


The Product Owner will work with business groups:

  • To understand demand
  • Collaborate with the business to develop detailed requirements
  • High level design and technical architecture
  • They will also lead many of the Agile ceremonies and will ensure the team meets its goals on time and within budget. 
  • Managing integration across the platform is also a key role


This role is a strategic, senior level individual contributor who will own a portfolio of products/initiatives as well; including:

  • Owning reporting and analytics on product work,
  • Establishing and maintaining metrics to measure performance of work,
  • Creating and sustaining relationships with other organizations (IT, industry teams, etc.),
  • Facilitating working sessions / steering committees to drive performance and
  • Communicating directly with Senior Leaders from different areas of the organization .


The position also serves: 

  • To define scope and benefits
  • Create user stories
  • Develop a roadmap
  • Track budget performance
  • Validate IT related design and development work
  • Partner with the business to ensure end user acceptance testing
  • Monitor an initiative post launch to ensure benefit realization. 


Additional job duties/responsibilities may include but not limited to:

  • Identify and ability to negotiate with Vendors for IT Sub-contracting
  • Working closely with key stakeholders and internal partners throughout the organization to gather requirements
  • Creating, maintaining and prioritizing the product backlog according to business value for the life of the project
  • Developing & conveying the vision of what is to be built
  • Acting as the key product feature decision-maker., maximizing the value of the product
  • Communication of product backlog priorities
  • Handoff of development ready stories to the development team
  • Assisting with the elaboration of epics, themes and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
  • Decisions on release dates and content
  • Participating in daily scrum, as needed
  • Participating in sprint planning meetings, reveals and retrospectives – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team
  • Acting as the voice of the team, communicating status to stakeholders and internal partners


Basic Qualifications

  • Four year Bachelor’s degree preferably in marketing, computer science, information systems, engineering or related field
  • 5+ years experience as a product owner
  • 5+ years experience leading a technical team while simultaneously managing multiple projects
  • 3+ years experience with the Agile methodology


Top candidates will also have:

  • Salesforce development experience
  • Salesforce Sales & Service Cloud experience
  • Demonstrated ability to communicate to ensure a team’s success
  • Strong accountability planning/organization and teamwork
  • Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
  • Experience managing projects using Agile software tools such as JIRA, Team Services, Rally
  • Knowledge of the software development lifecycle
  • Background in Information Technology



Recruiter Name Ragul
Recruiter Email Id ragul@multirecruit.com
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