• Customer Support

Industry Pharmaceuticals
Location Bengaluru
Experience Range 1 - 3 Years
Qualification Any Degree
Not active

Functional ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
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About Company
A company that provides healthcare and pharma products and surgical products. Asccosciated with world's best manufactures
Roles and Responsibility
  • You will Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools.
  • Gain strong understanding of the product and business and work towards improving customer happiness.
  • Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities).
  • Serve as the single point of resolution for the customer and assist with product information/queries and site navigation.
  • Help in improving processes so we always optimize for better customer experience.
  • Identify patterns and help in making our product and support systems better as we scale.
  • Conceptualize, draft and review content of the campaigns running on the platform
  • Perform background verification of the cause and the campaigner to ensure credibility

 

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