• Technical Support Engineer

Industry IT
Location Bengaluru
Experience Range 1 - 3 Years
Qualification B.tech(Computers)
Not active

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
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About Company
IT
Roles and Responsibility
  • You will work with customers to resolve the technical issues and provide assistance in fixing the issues related to the customer operating system (Cloud and On-premise) within stated SLAs
  • Communicate (verbal and written) with customers to identify and Isolate system issues; diagnose and resolve issues and where relevant escalate issues to relevant colleagues and external Vendors managing follow up activities to ensure cases are resolved and closed within SLA
  • Allocate support cases to senior and specialist engineers and manage follow up activities to ensure cases are resolved and closed within SLA
  • Installation / re-installation / configuration of systems as required
  • Basic understanding of Backup Software products
  • Basic knowledge of Virtualization ( VMware and Hyper-V)
  • Support for local area network issues (LAN), DHCP and DNS
  • Manage updating of detailed case notes in CRM in real-time
  • Manage timely and complete customer liaison and communication

 

Requirements

  • Candidates must be having at least 1 years of experience in a technical help desk environment (preferably within an Managed Services environment)
  • Major Requirement: Excellent verbal and written communication skills in English with the initiative and confidence to proactively communicate with customers.
  • Strong organizational skills and attention to detail
  • Good team player equally comfortable working alone or as part of a team
  • MS Windows Servers / Client Operating System, MS Office, Active Directory / Exchange knowledge would be added advantage,
  • Availability to work standard IT shifts (3 x 8 hours shift pattern)
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